Privacy Policy

1. Introduction

At Family Portal ("we," "our," or "us"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at familyportal.ai, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you signify your acceptance of this Privacy Policy. This Privacy Policy applies to all users of the Site, including without limitation users who are browsers, customers, merchants, vendors, and contributors of content.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include:

• Name, email address, and contact information
• User credentials for account creation (if not using Frequency authentication)
• Family relationships
• Photos, videos, and other content you choose to upload
• Calendar events and important dates
• Family history information
• Payment information (for premium subscriptions)

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect automatically includes:

• Log and usage data
• Device information
• Location information
• Analytics data

3. How We Use Your Information

We use personal information collected via our Site for a variety of business purposes described below:

• To provide and maintain our Site, including to monitor the usage of our Site.
• To manage your account, including managing your registration as a user of the Site.
• To facilitate family connections, including connecting you with other family members on the platform.
• To provide the core functionality of sharing photos, events, stories, and family tree information with your designated family members.
• To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To manage user accounts including updates and changes to our Terms, Privacy Policy, or other legal requirements.
• To enforce our terms, conditions, and policies for business purposes, legal compliance, and contractual obligations.
• To respond to legal requests and prevent harm as required by applicable law.
• For other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns.

4. How We Share Your Information

We may share your information with third parties in the following situations:

• With Family Members: The primary purpose of our service is to facilitate sharing information, photos, and events with your family members. Information you share on your family portal will be accessible to family members whom you have invited to join.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation.

We do NOT sell your personal information to advertisers or third-party data brokers.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

Our security practices include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular security updates and maintenance
• Employee security training and data handling policies

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access personal information we hold about you
• The right to request correction of incomplete, inaccurate, or outdated personal information
• The right to request deletion of your personal information
• The right to withdraw consent where we rely on consent to process your personal information
• The right to request restriction of or object to processing
• The right to data portability
• The right to opt-out of marketing communications

To exercise these rights, please contact us at privacy@familyportal.ai. We will respond to your request in accordance with applicable law.

7. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@familyportal.ai
• By mail: Family Portal, 123 Main Street, San Francisco, CA 94105